Faster Withdrawals Ahead

Regal Casino Verification, One Clean Pass

Before your first payout, the licence requires an identity check, and once your documents arrive the review usually takes up to 50 hours.

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Licensed & auditedALSI-385452 license issued by Anjouan Offshore Finance Authority, with ongoing audits by QUINEL and SIQ

Six Key Facts

What Does Verification Involve?

When the withdrawal is requested, most worries come down to time and paperwork.

Who checks

Regal Casino LLC

Licence held

Anjouan Offshore Finance Authority ALSI-385452

How long

50 hours

When mandatory

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Verification Walkthrough

Send Clean Copies the First Time

Fewer retakes come from sharper photos, so most fears about failing disappear at the camera.

Empty Upload Slots

On the day you log in, open the verification section from your account menu and note which slots are empty; each upload sits in its own field.

Four Corners Visible

At that point you upload your proof of identity, keeping all four corners inside the frame, with no glare across the photo or the printed text.

Card Photo Rules

By the time you reach the card photo, cover the middle digits and both security codes, yet leave your name and the last four numbers readable.

Waiting on the Review

Within 50 hours the team emails a decision, or asks for a source of funds note as a routine licence requirement, never an accusation.

Four Rows to Check

Papers the Check Needs

Before you send anything, this table settles which paper answers which question, all behind 128-bit SSL.

Proof of identity

ConfirmsWho you are

Copy must showPhoto, full name, date of birth

Proof of address

ConfirmsWhere you live

Copy must showFull name, address, issue date

Payment card photo

ConfirmsThe card is yours

Copy must showCardholder name, last four digits

The Returned Document and Its Cause

Filed Without Corners Missing. A corner of the paper or a line of the card photo sits outside the frame, so the reviewer cannot read the whole document clearly. Lay the paper flat and photograph the full sheet Leave every edge and corner inside the picture

Update the Detail First. The name or address on the paper does not match what you gave at sign-up, so the two still look like separate people. Send a document issued in your full legal name Tell the check team which detail has changed

The Cropped Version Stalls. A marked-up or trimmed copy raises doubt about what was there before, and an unclear file cannot be accepted as it stands. Send the untouched original photograph again Shoot the page straight on in good light

Showing Where the Money Began

Under the ALSI-385452 license from the Anjouan Offshore Finance Authority, a casino must know that the money it handles is clean. This check is routine for every licensed operator, and it is never aimed at you as an accusation.

When the question comes, one of these usually settles it in a single round.

Recent payslips from your employer
Bank statements for the account you use
A tax or income summary
A property sale or rental agreement
A pension or benefit statement

Your First Request

Early Ask, Late Ask, Both Planned

You will recognise each point where the check arrives and what it wants from you.

Am I Old Enough Yet?

Signing up, the casino confirms you are 18 or older; it may ask for proof of identity then, at your first deposit, or before your first withdrawal.

Mismatch, Then Match

Once your details and the papers disagree, the review pauses until the gap is closed, because the license requires records that line up exactly.

The Night You Cash Out

Cashing out for the first time, you are asked for proof of identity, proof of address and a photo of your payment card, with 50 hours for the review.

The Evening You Ask for More

Wanting a higher deposit limit, you may be asked to show the funds behind your play, since a bigger ceiling means a bigger duty of care.

Answers That Pass

What Do You Want to Know About the Check?

Since 2013 Regal Casino has run every New Zealand check on the same plain footing.

Who licenses Regal Casino and what is the number?+

Regal Casino LLC holds licence ALSI-385452 from the Anjouan Offshore Finance Authority. That licence is why the check exists at all, and why it applies to every player the same way. The company number is 799332 (Anjouan).

Can I upload my documents from my phone?+

By all means, a phone camera is fine. Lay each document flat in daylight, fill the frame, and keep your hand out of the shot. Files sent from a phone reach the verification team just as quickly as ones from a laptop.

When does the check have to be finished?+

Before your first withdrawal leaves, at the latest, the licence requires it. Earlier than that is possible: the casino may ask at registration or after your first deposit. Sending the papers early means no pause later.

What happens if my document gets refused?+

A refusal is usually about glare, a cropped edge or a missing corner. Re-take the shot with the whole page visible and send it to [email protected]. Nobody closes an account over a blurry photo.

Will you ask for my documents a second time?+

Not normally, once a document has cleared. A repeat request comes only when the copy on file expires or looks unclear. Fresh paperwork may also follow a change of address or a large source of funds review.