+64 9 911 3594Anjouan ALSI-385452
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Contact Regal Casino Support Now

Reach Regal Casino support by live chat, e-mail or phone, with a team answering around the clock in your own time zone.

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Paid today
782,199 NZ$
2,014 Playing now
Licensed & auditedALSI-385452 license issued by Anjouan Offshore Finance Authority, with ongoing audits by QUINEL and SIQ
Fast payoutsAverage withdrawal processed in 22 minutes, up to NZ$38,000 per transaction
Data protection128-bit SSL encryption across all transactions, with eCOGRA alternative dispute resolution
Fastest route

Three direct lines to a person

Regal Casino keeps every route short, so a person answers rather than a script.

Stuck right now
Use live chat for anything urgent, from a stuck deposit to a locked login. Someone replies in around 5 minutes, at any hour of the day or night.
Start chat
Attach the details
Send the details to [email protected] when your question needs paperwork or screenshots attached. Replies arrive within about 8 hours, every day of the week.
Write e-mail
A voice on the line
Call +64 9 911 3594 (NZST) when talking is quicker than typing, such as a payment that will not clear. Calls are usually answered in about 5 minutes.
Call now
Local details

Ask on your own clock, in your own words

Keep this block handy when the hour is late and you need a local number and local help.

How to reach

New Zealand phone+64 9 911 3594
Support time zoneNZST
LanguagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Supervision

Supervisory authorityAnjouan Offshore Finance Authority, license ALSI-385452

Where to get help

Gambling helpGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, Multi-Exclusion Programme

What would make this quicker?

Every wait shrinks when the first message already carries the facts below.

  • Your registered e-mail address
  • Your account nickname or number
  • The date and amount in question
  • Screenshots of the error or page
  • A clear note of what went wrong
Skip the wrong queue

Department addresses for faster answers

This block settles which inbox handles your case, so your message reaches the team that acts on it.

Account teams

Support, everyday questions[email protected]
Verification, ID documents[email protected]

Money teams

Payments, deposits and withdrawals[email protected]

Other teams

Complaints, formal cases[email protected]
Privacy, personal data requests[email protected]
Business, partnerships[email protected]
Six identifiers to check

Not an anonymous site: the company named

Use this when you want the name, address and licence behind the account you opened.

The company

Legal nameRegal Casino LLC
Company number799332 (Anjouan)
Registered addressBandar Salaam, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-385452

Written contact

Support e-mail[email protected]

Need someone outside the casino to talk to?

Three New Zealand organisations stand apart from Regal Casino LLC and answer without any link to your account. Reaching them costs nothing, welcome line and all, and nothing said there travels back to our team here.

Gambling Helpline New Zealand. Runs a free, confidential line for anyone worried about their own play or someone else's, day or night.

Problem Gambling Foundation of New Zealand. Offers counselling, practical advice and community support for people harmed by gambling across the country.

Multi-Exclusion Programme. Lets a person block themselves from many gambling venues and sites through a single sign-up.

Support essentials

One message, one record

Use this block when a quick answer beats waiting in a queue.

trustWhat happens when I request a copy of my data?+
A privacy request goes to [email protected] and is handled under the data rules Regal Casino LLC follows. Confirm your identity first, because nobody can receive a copy of another person's file. Expect a reply within eight hours to confirm what happens next.
trustCan I check which licence you hold?+
Yes. Regal Casino LLC trades under company number 799332 and holds licence ALSI-385452 from the Anjouan Offshore Finance Authority. The licence details are the ones you can check against any message you receive about your account.
trustWhy would I close my account before I withdraw?+
Review the history, then close it yourself in account settings or write to [email protected]. Balance and bonus terms settle first, as one account per person applies and duplicates are closed. A closure is immediate and separate from a self-exclusion request.
trustWhere do I get help at 3am on a Sunday?+
Chat and the phone line both run around the clock, including nights, weekends and public holidays, in the NZST time zone. A live chat reply typically arrives inside five minutes, and the phone line answers in about five minutes too.
trustWhy is my verification taking longer than a day?+
Checks normally finish within fifty hours of documents arriving. Proof of identity, proof of address and a payment card photo are the three files that move it along. Sending clear photos on the first attempt avoids a second review.
trustWhat happens when support cannot solve my issue?+
Reply to the same thread and ask for the case to be escalated to a supervisor. If the outcome still feels wrong, [email protected] records it formally, and a final response follows. After that, the Anjouan Offshore Finance Authority is the next step.
Regal Casino escalation path

A reply that does not settle it

Nothing is final after one reply: the steps below keep a disputed outcome moving.

Your written trail
Message the support team with what happened and what you expect to change. Keep their reply, reference number and any screenshots together for the steps ahead.
Before you escalate further
A specialist reads the thread and answers on the substance. Often the fix is a missing document or a payment that needs a second check.
Who reviews it next?
If the answer still misses the mark, ask for the complaint to be raised internally and sent to [email protected]. Expect a written outcome you can keep.
Regal Casino and the Anjouan regulator
Should the internal outcome leave you unsatisfied, you may put the matter to the Anjouan Offshore Finance Authority, which licenses Regal Casino. Include the licence number ALSI-385452 and your written outcome.
Know how long to wait

You need an answer tonight

After reading this, you will know which line answers fastest at the hour you are in.

Live chat

Chat hoursAvailable around the clock
Chat first replyUnder five minutes
Time zoneNZST

E-mail

E-mail address[email protected]
E-mail replyWithin eight hours

Phone

Phone number+64 9 911 3594
Phone waiting timeAbout five minutes

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