Before You Play

Regal Casino Responsible Gambling: Set Your Limits Before Play

Only players aged 18 or over may play here, and every Regal Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a Deposit Limit

Licensed & auditedALSI-385452 license issued by Anjouan Offshore Finance Authority, with ongoing audits by QUINEL and SIQ

Player Protection

From Age Check to Helpline: The Basics

Four facts that settle the rules, the regulator and where help in New Zealand comes from.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-385452

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Five Account Tools

From a Small Cap to a Full Exclusion

By the end you will know which control fits your situation and where it sits.

Spending Cap You Choose

A deposit limit caps what you can pay in over a set period; switch it on before your first session, not after a heavy night.

Set a Loss Limit

A loss limit stops your session once your net losses reach a figure you set beforehand, which suits anyone who plays longer than planned.

Before the Clock Runs On

Session time reminders flag how long you have been playing, so turn them on if you lose track of the clock mid-session.

A Pause, Not a Ban

A cooling-off period pauses your account for a break you choose, and it suits the moment you feel play has stopped being entertainment.

When Pause Is Not Enough

Self-exclusion blocks play on your account, and with no national register in New Zealand you set it here. Choose it when a pause feels too short.

Limits That Hold

How Do You Cap Spending in Your Account?

Regal Casino puts limits inside your own account, so you stay the one who decides what changes.

Signed In and Ready

Open your logged-in profile from the top menu and check that the name and verification details match yours before you change anything.

Read Before You Edit

Find the limits section in the profile, where deposit, loss and session settings sit together, and read what each one already shows.

Pick One, Then Another

Pick the limit that answers your worry: money in, money lost, or time spent; each is set separately and none replaces another.

After You Confirm

Confirm the chosen figure, then reopen the limits screen to check the new setting is showing; ask support if anything looks wrong.

A Short Break or a Long Stop

Can I Just Pause Play? Your evening is going fine and you want it to stay that way: a cooling-off period closes your account to play for the stretch you set in the settings. Turn it on from your profile before the first spin.

Shut Your Account Down. You already know a short pause will not hold you, so self-exclusion shuts the account for a long stretch, held for up to 2 years. Start it in the account settings, and no request opens the door before the term ends.

No Register, One Account. You cannot sign a national register here, because New Zealand keeps none, so the block lives in your Regal Casino account settings only. Set it there and let the Gambling Helpline Aotearoa talk the next step through with you any hour.

Keep the Screen Out of Young Hands

Documents Before Payout. Registration asks for your date of birth, and no account opens until the team confirms you are 18 or older. Identity, address and card photos are checked before the first withdrawal.

Blocked Before Handover. Filtering software on a shared laptop or tablet can stop casino pages loading at all, and parental controls usually carry a gambling category. Switch it on before the device is handed over.

Worried About Someone. A calm conversation about what you have noticed lands better than an accusation, so lead with the behaviour, not the person. Gambling Helpline Aotearoa also takes calls from worried relatives.

Read This Before Your Next Deposit

Early noticing gives you room to act while the choice is still yours. A deposit limit set now, or a pause from play, is the simplest first step and it stays in your hands.

Read these and see whether any of them fits your last few sessions.

Chasing a loss into the next session
Spending money set aside for bills
Hiding your play from family
Borrowing to keep your balance up
Playing longer than you planned, most weeks
Feeling flat when you are not logged in
Telling yourself the next spin fixes it

Help Nearby

Who Can You Call In New Zealand?

Most people worry that asking for help costs money or gets them judged; here it does neither.

Gambling Helpline Aotearoa

Confidential counsellors staff the Gambling Helpline Aotearoa at any hour, for players and relatives, by phone or free text, at no charge. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support run through eighteen clinics nationwide, with weekday phone and text lines for players and their families. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand site brings together signs of harm, practical tips and a local support finder, open to players and to the people around them. safergambling.org.nz

Your Safety Net

Limits You Set, Limits You Keep

Regal Casino answers plainly, because a limit you understand is a limit you actually keep.

What is the reason for checking age before an account opens?+

New Zealand law requires identity and age checks before your account is activated, not after your first bet. Regal Casino confirms you are 18 or older at that stage, and payouts wait for the same checks. Nothing is staked until that step is complete.

Can I put a spending cap on from my mobile?+

Yes. The mobile version uses the same account section as the desktop site, so the deposit and loss limits sit in the same place on your phone. Choose the amount, confirm, and the cap applies to the account rather than to one device.

What happens if I want a bigger limit than before?+

Ask our team through live chat, email or phone and they will talk it through with you. A request to raise a limit is never instant, and the change is logged on your account. Lowering a limit takes effect the same way, in the same section of your profile.

Does a self-exclusion have to run its full length?+

No, it cannot be cut short. Once a self-exclusion starts it runs for the whole period you picked, and no request from you ends it sooner. That is the point of it: the decision is made while you are calm and it holds when you are not.

What does a short pause change in my account?+

A cooling-off period blocks play for the window you choose, with no promises broken and no argument needed. Your balance stays where it is, and play is possible again once the pause ends. The gambling section of the site stays closed to you until then.

How do I shut my account permanently?+

Write to [email protected] and tell our team you want the account closed for good. They will confirm the closure and explain what happens to any remaining balance. Closing differs from a pause: it is not undone by waiting.